How Does The Forwarder Track Your Goods？

In the complex chain of international trade, the transportation of goods is the key link, and the tracking of goods is an important link to ensure the smooth operation of this link. For customers, real-time grasp of the dynamics of goods is not only related to the smooth development of business, but also to give them peace of mind and trust. As an excellent enterprise with first-class international freight forwarder qualification, Heyuan Supply Chain (Jiaxing) Co., Ltd. has built a complete and efficient cargo tracking system by virtue of its professional services and advanced technical means, providing customers with a full range of transparent cargo transportation information services.

1. Build An Intelligent Information Platform To Realize Real-time Data Interaction
Heyuan Supply Chain (Jiaxing) Co., Ltd. deeply recognizes the core position of information technology in modern logistics, and actively introduces and builds advanced intelligent logistics management system. The system acts as a powerful information hub and can be seamlessly integrated with the information systems of shipping companies, airlines, railways and other relevant transport partners.
When the customer entrusts the goods to the supply chain of Heyuan, the staff will carefully enter the detailed information of the goods, including the name of the goods, specifications, quantity, weight, volume, destination, recipient information and so on. From this moment on, goods are given a unique "digital identity" and every key point in their journey is recorded and tracked in real time.

 

In the maritime link, shipping companies will collect the ship's position, speed, heading and other information in real time through advanced technologies such as satellite positioning system and automatic ship identification System (AIS), and synchronously transmit these data to the logistics management system of the river source supply chain. In order to locate the ship more accurately, the satellite positioning system will continuously receive satellite signals, and after complex calculation and processing, the specific coordinates of the ship are obtained. The Automatic Ship Identification System (AIS) acquires the dynamic information of the ship through the exchange of information between the ship and the base station. Customers only need to log in to the exclusive customer service platform of Heyuan Supply Chain, enter the waybill number or relevant identification information of the goods, and you can intuitively see the real-time location and estimated arrival time of the ship on which the goods are carried. The platform also dynamically adjusts the estimated time of arrival based on the ship's real-time speed and remaining range, giving customers a more accurate grasp of the arrival time of their cargo.

In terms of air transport, the airline will timely update the status information of the cargo installation, departure, transit, arrival and so on.

 

The system of Heyuan supply chain will automatically capture this data and display it to customers in a clear interface, so that customers can understand the movement of goods in the air in the first time. When the cargo is installed, the airline staff will enter the relevant information into the system, including the loading time, flight number, etc. After the cargo leaves the port, the system will display the flight path of the flight in real time and the estimated time of arrival at the next station. In the transit process, the system will update the transit information of the goods in time, such as the transit airport, transit time, etc. This real-time data interaction breaks the information barrier, enabling customers to grasp the accurate location and transportation status of goods anytime and anywhere, greatly enhancing customers' sense of control over cargo transportation.

 

 

 

 

 

 

 

 

 

 

 

2. Professional Customer Service Team Escort, Intimate Follow Up The Whole Transportation
In addition to the advanced information technology platform, Heyuan Supply Chain also has an experienced and professional customer service team, they are like a bridge between customers and goods, to provide customers with intimate follow-up services.

 

In the initial stage of cargo transportation, customer service staff will fully communicate with customers, understand the specific needs and concerns of customers, and develop personalized cargo tracking service solutions for customers. In the communication, the customer service staff will ask the customer in detail about the requirements for the transportation time of the goods, whether there are special storage conditions for the goods and other information, in order to provide customers with services that better meet their needs. In the process of cargo transportation, customer service staff will take the initiative to communicate with transportation partners in accordance with the established time nodes to obtain the latest situation of the goods.

 

Once the goods have abnormal conditions, such as flight delay, ship failure, adverse weather impact, customs inspection, etc., customer service staff will immediately start the emergency response mechanism. They will quickly coordinate and communicate with relevant parties to gain an in-depth understanding of the cause and expected impact of anomalies, and timely feedback accurate information to customers. For example, when a flight is delayed, the customer service staff will work closely with the airline's customer service department to find out whether the delay is due to mechanical problems, weather or other factors, and get the latest estimated departure time. At the same time, the customer service team will draw on the rich experience and expertise to assist customers in developing solutions to minimize the impact of abnormal situations on freight transportation and customer business.

 

For example, when goods are delayed due to customs inspection, customer service staff will actively communicate with the customs department to understand the specific requirements and procedures of inspection, assist customers to prepare relevant documents and information, and speed up the inspection. In the whole process, customer service staff will maintain close communication with customers, timely inform customers of the progress of inspection, so that customers always know the status of the goods, peace of mind. Customer service staff will continue to optimize the service process and improve the quality of service according to customer feedback and needs.

 

3. Deepen Cooperation With Partners To Build A Cargo Tracking Defense Line
Heyuan Supply Chain (Jiaxing) Co., Ltd. understands that close collaboration with partners is the key to efficient cargo tracking in complex logistics transportation networks. The company has established long-term stable, mutually beneficial and win-win cooperative relations with many well-known shipping companies, airlines, freight forwarders, customs brokers and other related logistics service providers at home and abroad.

 

In all aspects of cargo transportation, the Heyuan supply chain maintains close communication and collaboration with its partners. When the goods arrive at the transit node, the partners will carefully inspect and scan the goods in strict accordance with the agreed standards and procedures. Through advanced bar code identification technology and RFID radio frequency identification technology, to ensure that the quantity of goods, specifications, packaging and other transport documents are completely consistent. Bar code identification technology can quickly and accurately read the information of the goods, and RFID radio frequency identification technology can realize non-contact information reading and improve inspection efficiency.

 

If the goods are found to be damaged, lost or otherwise abnormal during the inspection process, the partner will immediately notify Heyuan Supply Chain and assist in a detailed investigation and treatment. The two parties will jointly analyze the causes of abnormal situations and formulate corresponding solutions to ensure the safety and integrity of the goods. For example, if the goods are found to be damaged, the two sides will look at whether the packaging of the goods meets the standards, whether there are improper operations during the transportation process and other factors.

 

Heyuan Supply Chain has also established an information sharing mechanism with partners to realize real-time interaction of cargo tracking information. Through this close collaboration, Heyuan supply chain can timely obtain accurate information of goods in various transportation links, better grasp the transportation status of goods, timely discover and solve potential problems, and build a solid defense line for the smooth transportation of goods. There are also regular communication meetings between the partners to share industry developments and experiences and discuss how to further optimize the cargo tracking process.

4. Expand Value-added Tracking Services To Enhance Customer Experience Value
In order to meet the increasingly diversified needs of customers, Heyuan Supply Chain continues to expand value-added service content on the basis of providing basic cargo tracking services to create higher experience value for customers.

 

The company uses advanced data analysis technology to conduct in-depth analysis of the transportation process of goods. By analyzing the data of residence time, transportation speed and transit times of goods in different transportation stages, we can provide customers with detailed transportation efficiency evaluation reports. Based on these data and analysis results, the professional team of Heyuan Supply chain will put forward targeted transportation optimization suggestions for customers to help customers optimize transportation routes, choose more suitable transportation modes and partners, so as to improve the transportation efficiency of goods and reduce transportation costs. For example, after an analysis finds that a transport route is frequently delayed, the professional team will advise customers to choose other routes to improve the timeliness of transport.

 

Heyuan Supply Chain also provides cargo insurance services for customers and assists customers in settling claims in the event of loss of goods. The company has established cooperative relationships with a number of well-known insurance companies, and can provide customers with comprehensive and reliable insurance solutions. Once the goods are lost during transportation, the customer service staff will assist customers to collect relevant evidence and information, communicate and negotiate with the insurance company to ensure that customers can obtain reasonable compensation in a timely manner and minimize the loss of customers. In the process of claims, customer service staff will guide customers in detail to prepare the required documents, such as proof of value of goods, transportation documents, etc., and follow up the progress of claims, and timely feedback to customers.

 

Heyuan Supply Chain (Jiaxing) Co., Ltd. has built a comprehensive and multi-level cargo tracking system through a series of measures such as building an intelligent information platform, setting up a professional customer service team, deepening cooperation with partners and expanding value-added tracking services. In the future development, with the continuous progress of science and technology and the constant change of customer demand, Heyuan supply chain will continue to innovate and optimize the cargo tracking service, provide customers with more high-quality, efficient and reliable logistics solutions, and help customers achieve greater success in the international trade arena.